Privacy Policy
Glasshouse Property Group
Effective Date: 2026
1. Introduction
Glasshouse Property Group (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly, in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013 (as amended and applied in 2026).
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
Full name and surname
Contact details (email address, phone number)
Property enquiry details and preferences
Information submitted through forms, listings, or applications
Website usage data such as cookies, IP address, and browser type
We only collect information that is necessary for legitimate business purposes.
3. How We Use Your Information
We use your personal information to:
Respond to property enquiries
Provide property sales, rental, and advisory services
Match clients with suitable properties
Communicate updates, listings, and opportunities
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
4. POPIA Compliance and Your Rights
In accordance with POPIA (2026 requirements), you have the right to:
Be informed about how your personal information is collected and used
Access the personal information we hold about you
Request correction or updating of your personal information
Request deletion of your personal information, where legally permitted
Object to the processing of your personal information
Withdraw consent for marketing communications at any time
We will only process your personal information where we have a lawful basis to do so.
5. Sharing of Information
We do not sell your personal information.
We may share your information with:
Authorised employees and agents of Glasshouse Property Group
Trusted third-party service providers (e.g. CRM, marketing, IT systems)
Legal, regulatory, or government authorities where required by law
All third parties are required to handle your information securely and in compliance with POPIA.
6. Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information from:
Loss
Misuse
Unauthorised access
Disclosure or alteration
However, no digital system can be guaranteed 100% secure.
7. Cookies and Tracking
Our website may use cookies to improve functionality and analyse website traffic.
You may choose to disable cookies through your browser settings, although this may affect website performance.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services to you
Comply with legal obligations
Resolve disputes
Enforce agreements
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes, including POPIA updates in 2026. The updated version will always be available on our website.
11. Contact Us
If you have any questions, requests, or concerns about your personal information, you may contact us:
Glasshouse Property Group
Email: [email protected]
Phone: +27 72 224 5318
Location: Somerset West, Cape Town